Accessibility Plan 2024–2027

This Accessibility Plan aims to demonstrate the commitment of Traction DK inc. (hereinafter "Traction DK" or "We") towards accessibility and inclusion of people with disabilities and all the people we serve. It is developed in compliance with the requirements stipulated by the Accessible Canada Act (ACA) and its associated regulations.

This section covers all Traction DK technological solutions which allow internal and external users, customers and employees, to communicate and access sources of information. We are committed to eliminating existing Barriers and preventing new ones in our information and communication technologies by adopting inclusive practices.

• Establishment of strategic directions in terms of digital accessibility.
• Regularly updating our websites and mobile applications to ensure compliance with WCAG 2.1 level AA.
• Training our staff on the importance of digital accessibility.
• Discussion with the integrators of our technology to find out how they will make our services accessible to people with disabilities.
• The majority of tools used by Traction DK are accessible remotely, allowing employees to carry out work at their place of residence.

This section covers all Traction DK procurement activities, including the determination of the goods or services required, the selection of suppliers and the awarding of the contract. We will ensure that new purchases and contracts for goods and services meet accessibility criteria, integrating this concern into our procurement decision-making process.

• We will include accessibility issues in IT development projects with subcontractors.
• Where applicable, we will include standards related to accessibility and the elimination of Barriers in our contracts with suppliers.

This section covers all products and services offered by Traction DK. Our programs and services will be designed and offered to be accessible to all, taking into account the specific needs of people with disabilities from the design phase. Furthermore, we wish to deepen our knowledge with regard to the Barriers encountered by people with disabilities.

• We will ensure that improvements and modifications made to our platform take accessibility issues into account.
• We will ensure that the staff responsible for developing the platform or the subcontractors engaged in this regard are made aware of accessibility issues.

In addition to the measures taken for information technology, we deploy the following means to communicate what arises from the preceding points:

• All of our user policies and contracts are written in simple and clear language.
• Before the end of 2025, we will offer training to our staff on simple and clear language.

This section covers the procedures for recruiting and hiring staff, as well as their working conditions.

• We review recruitment policies and procedures to ensure that reasonable accommodation measures are made available to candidates during the recruitment process, when requested.
• We ensure that information generally available in the workplace, as well as information that employees need to do their jobs, is available on request in suitable formats.
• We will include a reference to this Accessibility Plan in our job offers to demonstrate our commitment to a healthy and disability-friendly work environment.
• We will provide hiring managers with disability awareness training to help them understand how to ensure barrier-free hiring, selection and accommodation processes.